How can we help?
Help with your account, events and updates.
Not receiving a code?
Check your mobile number and selected country, then allow a little time for the text to arrive.
If your code expires, choose Resend code. If you see “Too many attempts,” wait before trying again. You can request another code once the temporary limit resets.
Previously stopped texts?
Reply START to the same Rostr text thread. After the confirmation arrives, request a new sign-in code.
If sign-in is temporarily paused after several attempts, allow that waiting period to finish before requesting another code.
Changed or lost your phone?
If you still have a signed-in browser, keep it open. Contact support for help verifying your new number and recovering access.
We’ll help you verify that the account is yours before updating access. Your event signups stay in place while you recover your account.
Event changes and reminders
Your event page has the latest details. Join a date to reserve your spot, or follow the event to hear about future dates. You can choose how to receive updates in Notification settings.
If your plans include a venue booking, contact the venue directly to change or cancel it.
Plans and account deletion
Manage your subscription from Plans and billing. If you cancel renewal, you’ll keep Plus until the end of your current billing period.
To delete your account, open Account settings and review what will change before confirming. Events you organize will be canceled, and you’ll be removed from events you joined. You can check progress in the app while any payment checks finish. If you purchased through Apple, cancel your Apple subscription separately to stop renewal.
Contact us
Email support@joinrostr.com. We aim to respond within one business day. If your event is coming up soon, include its date and the issue in your subject line.
For a last-minute event question, contact your organizer directly while you wait for a support reply.